Support

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Latest activity by Support
  • Support created an article,

    Introduction to BTX Mining Items

    There are three types of items in the BTX mining function. Let’s explore the working principles and functions of each item.   Storage Items   The storage item determines the claim interval.     ...

  • Support created an article,

    Item Upgrades & Downgrades

    Storage Items Storage Items can be upgraded from Leve 0 to Level 5, consuming FUEL required for each level. Users can upgrade items to the maximum level instantly. There are no downgrade condition...

  • Support created an article,

    Changing Speed Items

    Mining Items : The mining speed of the Speed Item fluctuates at specific intervals across all levels and may vary for individual users.   Fluctuation Method   The mining speed rate of the Speed It...

  • Support created an article,

    How to Start BTX Mining

    Preparation before starting: Complete KYC Level 1 verification Have an asset balance of at least 100 USDT     How to Start   Click on the [BTX Mining] tab in the BTX menu at the top to navigate...

  • Support created an article,

    Acquiring and Exchanging FUEL

    Introduction to FUEL and Acquisition Methods   FUEL is a unique point system developed by Batonex for the BTX mining service. FUEL cannot be purchased, deposited, or withdrawn. FUEL can only be ea...

  • Support created an article,

    BTX Mining Policy

    Mining Suspension Reason 1 : Temporary suspension due to expiration of Speed Item Level 0   Users can maintain Speed Item Level 0 for a maximum of 30 days after starting the BTX mining. The Level ...

  • Support created an article,

    Average Entry Price

    Average Entry Price = Total Contract Value / Total Contract Quantity Total Contract Value = [(Quantity1 × Price1) + (Quantity2 × Price2) + (Quantity3 × Price3)...]   Example: If you buy 1 BTC contr...

  • Support created an article,

    Guidance and Solutions for KYC Verification Failure

    Common Reasons for KYC Verification Failure   1. Failure to verify the social security number. 2. Submission of incorrect identification documents. 3. Submission by someone other than the account h...

  • Support created an article,

    How to Complete KYC Verification

    On the Website                  On the App   Web KYC verification is conducted in sequence: Lv.1 verification followed by Lv.2 verification.   KYC Lv.1 Verification 1. After logging in, click on th...

  • Support created an article,

    If Account Hacking is Suspected (How to Enhance Account Security)

    Change your password Set up Google Authenticator Set an asset password Set an anti-phishing code Additional security recommendations: Change your password to a strong, unpredictable one. Change t...